Guest Booking
Terms & Conditions

1.1A booking is confirmed once full payment is received and acknowledged by us.

1.2All bookings are for short-term stays for leisure, business, or temporary purposes only and do not create a tenancy or lease.

1.3Bookings made via third-party platforms (Airbnb, Booking.com, etc.) remain subject to these terms once signed.

1.4Minimum guest age: 18. The lead guest must stay at the property and is responsible for all occupants.

1.5Bookings may not be transferred, sublet, or resold without our written consent.

2.1Payment must be made by debit/credit card or bank transfer before arrival.

2.2Full payment is required to confirm the booking unless otherwise agreed in writing.

2.3We reserve the right to request either a non-refundable damage waiver of £34.99 or a refundable deposit of £300. Deposits are returned within 14 days of check-out minus any evidenced deductions.

2.4Direct-Booking Cancellation Policy

• You can cancel your booking up to 30 days before check-in date free of charge.
• Bookings cancelled within the 30-day period before check-in are non-refundable.
• Cancellations within 24 hours of booking receive a full refund, provided check-in is at least 2 days away.

2.5We reserve the right to cancel bookings within 5 days of the reservation start date where necessary due to reasons outside our reasonable control or in the event of an overbooking due to delays or errors in the booking system. In such cases, the client will receive a full refund.

2.6Our pricing is dynamic and therefore the price for the same or similar accommodation may vary over time after your booking is made.

3.1Check-in is from 3:00 PM; check-out is by 10:00 AM unless different times are agreed by both parties in advance.

3.2Serviced accommodation is self-catering; no meals are supplied.

3.3Standard linen and towels are provided. A bi-weekly change can be facilitated for stays over 14 nights if agreed by both parties prior to booking.

3.4Maximum occupancy must not exceed the number of guests stated in your booking confirmation.

3.5You are responsible for the conduct of all persons staying within the accommodation and must ensure they comply with these terms. In particular, you and your guests must not:

• 3.5.1 Smoke inside the premises. All rooms and common spaces are strictly non-smoking — smoking is permitted outside only.
• 3.5.2 Bring pets onto the premises unless agreed in writing with IC Property Collective.
• 3.5.3 Bring any potentially dangerous, hazardous materials, equipment, or illegal substances onto the premises.
• 3.5.4 Tamper with any fire alarms or emergency equipment.
• 3.5.5 Remove, damage, or destroy any IC Property Collective LTD property.
• 3.5.6 Use any technology provided by IC Property Collective LTD to download or access any unlawful or obscene material.
• 3.5.7 Cause unreasonable disturbance to neighbours or IC Property Collective LTD staff.
• 3.5.8 Make excessive noise particularly after 10:00 PM, including from TVs and other electronic devices.
• 3.5.9 Fail to return room keys, fobs, or access cards at the end of your stay. Failure to do so may require lock replacement for security reasons.
• 3.5.10 Remove or use extra linen from any locked linen cupboard. Please contact IC Property Collective guest services if additional linen is required.
• 3.5.11 Charge an electric vehicle using the main power supply without prior arrangement. Please contact IC Property Collective in advance if needed. Failure to do so will result in additional charges equivalent to the additional energy used.

4.1You agree to take reasonable care of the property and its contents. You are liable for any loss, damage, or extra cleaning caused by you or your guests.

4.2We may recover reasonable and evidenced costs for repairs, replacement, specialist cleaning, or lost rental income if the property must be withdrawn from service.

4.3Charges reflect actual loss and are not penalties. Typical ranges are shown below as a guide only. Receipts are available on request.

4.4Unlisted Incidents — Where an issue is not listed above, we may recover the reasonable and proportionate cost of rectifying it.

4.5Authorisation to Charge Card — By providing your card details, you authorise us to charge the card for verified losses or damages identified after departure. An itemised statement and supporting evidence will be supplied upon request.

4.6Where we are unable to apply a charge to your card, an invoice will be delivered to you. Failure to pay within 14 days may result in referral to a debt collection agency or legal action.

5.1Please report maintenance issues immediately to our team.

5.2We and our contractors may access the property with reasonable notice to carry out repairs or safety inspections. In emergencies, access may be gained without notice.

5.3Emergency Procedure

1. Use the fire blanket or extinguisher if safe to do so.
2. Evacuate immediately via the safe exit.
3. Call 999 and quote the property address.
4. Await assistance on the main road.
5. Contact us — phone number available on our website's "Contact Us" page.

5.4We comply with all applicable fire and health-and-safety regulations relevant to the jurisdiction of the property (England, Wales, Scotland, or Ireland).

6.1Guests are advised to take out their own travel insurance to cover cancellations, loss of personal belongings, and accidental damage.

6.2We accept no responsibility for loss or damage to personal items unless caused by our direct negligence.

6.3You agree to indemnify and hold us harmless from any claim, cost, or liability arising from your breach of these terms or misuse of the property.

7.1We process personal data in accordance with UK GDPR and our Privacy Policy (available on request).

7.2Guest register details may be retained for 12 months or longer as required by law.

7.3Card payments are handled by Stripe (Payment Card Industry Data Security Standard compliant). We will store your card data for any necessary chargebacks.

7.4CCTV operates at property entrances for security purposes.

8.1Please raise any issue immediately with our team so we can assist.

8.2If not resolved on-site, submit a formal complaint to [email protected] with supporting evidence.

8.3We aim to respond within 3 working days and provide a written outcome.

8.4We may reject vexatious or bad-faith complaints.

9.1Our liability to you is limited to the total value of your booking, except for death or personal injury caused by our negligence or fraud.

9.2We are not liable for indirect or consequential loss, or for events beyond our reasonable control (strike, natural disaster, government action, etc.).

10.1We shall not be liable for failure to perform any obligation caused by circumstances beyond our reasonable control, including but not limited to acts of God, pandemic, fire, flood, war, terrorism, or utility failure.

10.2If a force majeure event occurs, we will refund unused nights or offer re-booking where possible.

11.1We may terminate your stay without refund if you breach these terms (e.g. parties, illegal activity, safety risk, damage, nuisance).

11.2You must vacate immediately on request from our representative or following police attendance.

11.3Where damage occurs, we reserve the right to recover full costs under clause 4.

12.1This agreement is governed by the laws of England and Wales.

12.2Where a property is situated in Scotland or Ireland, the relevant national laws and regulations shall also apply to the extent required.

12.3Any proceedings shall be brought in the courts of England and Wales (or in Scotland/Ireland if that is where the property is located).

13.1If any provision of these terms is held invalid or unenforceable, the remaining provisions shall remain in full force.

13.2These terms constitute the entire agreement between you and us and supersede any prior understandings.

13.3No failure by us to enforce any provision shall constitute a waiver of that right.