We have put together answers to the questions we hear most often from property owners. If you do not find what you are looking for, our team is always happy to chat.
Getting started is straightforward. Request a free valuation using the button on our website or give us a call directly. We will arrange a no-obligation assessment of your property, walk you through projected earnings, and explain exactly what working with us looks like. If you are happy to proceed, we handle all the setup — photography, listings, pricing, and access arrangements — so you can hand us the keys and step back.
Most properties are fully onboarded and live on booking platforms within 7 to 14 days of signing. This includes the photography session, listing creation, pricing configuration, and any access arrangements we need to put in place. We move quickly because we know that every day your property is not listed is a day of lost revenue.
Yes — short-term and serviced accommodation requires a furnished property. If your property is currently unfurnished, we can advise you on what is needed and connect you with suppliers to get it guest-ready efficiently. We are happy to discuss this during your free valuation so you have a clear picture of any setup investment required.
We manage a wide range of properties including apartments, houses, cottages, and city-centre units. We work across a range of sizes from studios and one-bedroom flats through to larger properties suited to group stays. If you are unsure whether your property is a good fit for the short-term let market, get in touch and we will give you an honest assessment.
Our management fee is a percentage of the revenue your property generates each month. This means our interests are directly aligned with yours — we only earn more when you earn more. There are no upfront fees, no setup charges, and no monthly retainers. We will give you a clear, tailored quote during your free valuation based on your property and its location.
No. We are completely transparent about our fee structure from the outset. Everything is detailed clearly in your management agreement before you sign anything. There are no hidden administration fees, no surprise deductions, and no charges buried in small print. Your monthly statement will always clearly show your gross revenue, our fee, any maintenance costs that were authorised, and your net payout.
This varies depending on your property type, location, and condition, but many of our owners see 30 to 50% more revenue compared to what they were earning on a traditional long-term let. During your free valuation we will give you a realistic, evidence-based projection for your specific property so you can make an informed decision.
Payouts are processed monthly. You will receive a detailed owner statement alongside your payment, clearly showing all revenue received during the month, our management fee, and any maintenance expenditure that was incurred. We are always transparent and payments are made on a consistent schedule so you know exactly when to expect your income.
No. Our portfolio maintains an average occupancy rate above 70%. We use multi-platform distribution across Airbnb, Booking.com, VRBO, and other channels, combined with active dynamic pricing, to keep your property consistently occupied throughout the year. We also have a network of corporate clients who provide reliable mid-week occupancy that complements weekend leisure bookings.
We do. We have a trusted network of vetted local tradespeople for everything from routine maintenance to urgent repairs. Our team coordinates all work on your behalf and you will always be informed before any significant expenditure is authorised. For minor issues below an agreed threshold, we will handle it promptly and report it in your monthly statement rather than interrupting you with every small fix.
Absolutely. Owner stays are always accommodated. Simply let us know your preferred dates with as much notice as possible and we will block them off in your booking calendar. Your property remains yours to enjoy — we just work around your personal use rather than the other way around. We would simply ask for reasonable notice, particularly during peak periods, so we can manage the calendar effectively.
Guest vetting is our first line of defence — we screen bookings carefully and use platform tools to identify higher-risk reservations. If damage does occur, we manage the claims process with the relevant platform's resolution centre and, where applicable, through the damage deposit or waiver. We document the property's condition thoroughly after every stay so we always have evidence to support any claim.
We list properties across all major short-term rental platforms including Airbnb, Booking.com, and VRBO as standard. Depending on your property's profile and target guest type, we may also utilise direct booking channels and our own network of corporate and contractor clients for extended stays. More distribution channels mean more visibility, more bookings, and less vacant time.
Short-term letting is legal across most of the UK. There are local authority variations and some leasehold properties have restrictions, so we always advise checking your lease and any relevant planning conditions before proceeding. The UK government is introducing a national short-term let registration scheme and a new C5 use class, which we monitor closely. We will always flag any compliance considerations during your onboarding assessment.
Yes — standard buildings and contents insurance typically does not cover short-term lets. We recommend taking out a specialist STL or SA insurance policy. There are several good providers in the UK market and we can point you in the right direction. This is an important step and one we discuss with every owner during onboarding.
Our contracts are designed to be fair and flexible. We believe in earning your continued business through performance rather than locking you into long notice periods. The specific terms will be laid out clearly in your management agreement, and we are always happy to discuss them openly before you sign anything.